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Client Portal
I currently have funds on a trading account. Do I need to withdraw my funds before the migration to the new Client Portal?Will I need to re-upload my ID or documents for verification in the new Client Portal?Will my login details in the new Client Portal be the same as in the old portal?Why are you migrating to a new client portal?Will the new portal have all the same features as the old one?What are the key differences between the current and new portal?I am unable to set a new password. Why is that?Who do I contact if I need help during the migration to the new Client Portal?I didn’t receive a migration notification to the new Client Portal — has my account been migrated?With the Client Portal migration, can I still use the same payment methods as before?Now that I’ve migrated my account, can I create another Axi account using a new email address?My friend had to migrate to a new Client Portal, but I didn’t receive any notification — why is that?I used to log in to the Client Portal using my account number - what should I use now?Can I get temporary access to the old portal?Some of my saved payment methods seem to be missing after migrating to the new Client Portal—how can I restore them?Are there any new tools or features in the new Client Portal I should know about?I can’t access the Client Portal — why is that?Some of my personal information appears to be missing or incorrect after migrating to the new Client Portal—what should I do?Why can’t I access the Client Portal anymore?When my account migrates to the new portal, will I need to add my payment methods again?I can’t see the option to withdraw after I started the migration. Why is that?Why do my referred or introduced clients see a different Client Portal than I do with my Affiliate or IB account?Is my Introducing Broker (IB) account going to be migrated to the new Client Portal now?What happens to my RTS balance during the migration to the new Client Portal?Is my Affiliate account going to be migrated to the new Client Portal now?Is my PAMM account going to be migrated to the new Client Portal now?Is my MAM account going to be migrated to the new Client Portal now?I'm not receiving any One-Time PIN (OTP) on my mobile/phone number. How can I fix this?I want to change my authentication method to a mobile number or an authenticator app. What should I do?I clicked the reset password button but didn’t receive any reset link. What should I check?I received an error message while starting the process. What does this mean?I heard you're migrating to a new Portal, but I don’t see any option to start the process. What should I do?I got confirmation that the migration was successful. However, I cannot log in to the new Portal. What seems to be the issue?Do I need to re-enrol on the Axi Trading Room when migrating to the new client portal?After migrating to the new client portal, why is Autochartist no longer showing in my account?What if I have both a personal and a corporate account, but only one has migrated — why is that?Why can’t I withdraw to my card or eWallet?The new Client Portal looks different — is it possible to switch back to the old view?How do I navigate the new Client Portal? Is there a guide or demo?OFM: Why did I receive an email to move from One Financial Markets (OFM) to Axi?OFM: Will my OFM account be migrated automatically to Axi?OFM: Will my account balance be transferred automatically?OFM: Can I withdraw my funds instead?OFM: What happens to my open trading position?OFM: Will I still be able to access my old OFM financial statements?OFM: Do I need to open a new Axi account?OFM: Will my KYC documents be transferred from OFM to Axi?Do I need to create a new account for the new Client Portal?I have one account, my husband has one as well, and we also share a joint account — but for some reason, our joint account can't migrate to the new client portal. Why is that?Will there be any downtime during the transition to the new Client Portal?