If you’re having trouble setting a new password, here are some common reasons and tips to help:

1. Expired Link: Password reset links are only valid for 24 hours. If you're using an older link, it may have expired. In that case, you'll need to return to the old client portal and restart the process—a new password reset link will be generated. For more info, please see our article: “Why doesn’t the password link I used for migration to the new Client Portal work anymore?".
2. Not Registered Yet: When migrating to the new Client Portal, you need to register using your registered email and create a new password. Passwords from your previous account or other users won’t work until you complete this registration. If you haven’t registered yet, please follow the registration steps. For more details, see our article: “Do I need to create a new account for the new portal?” . If you need help, our support team is always ready to assist.
3. Password Requirements: Your new password must:
   • Be at least 8 characters long
   • Contain at least 3 of the following:
     • Lowercase letters (a–z)
     • Uppercase letters (A–Z)
     • Numbers (0–9)
     • Special characters (e.g., !@#$%^&*)
4. Check for Typos: Ensure you’re entering your password correctly, with no extra spaces before or after it.
5. Caps Lock and Keyboard Layout: Confirm that Caps Lock is set appropriately, and your keyboard layout (language or region) is correct.
6. Browser Issues: Clearing your browser’s cache and cookies can sometimes fix login problems.
7. Try Another Browser or Device: If problems persist, try logging in using a different browser or device to rule out technical issues.

If you continue to experience difficulties, please contact our support team for assistance.