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Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71.53% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Find essential details about Axi, including customer support hours, complaint procedures, and more.

About Axi

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

MT4 Troubleshooting

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Margin and Leverage

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Deposits and Withdrawals: MetaTrader 4

How do I make a deposit into my Axi account?

What is the minimum deposit amount?

Will I be charged deposit fees?

Can I transfer money to Axi from a different broker?

What can I do to protect my account against fraud?

How do I deposit funds using prepaid/virtual cards?

When will my deposit reach my trading account?

How do I request a withdrawal?

How do credit/debit card withdrawals work?

Does Axi have minimum withdrawal amounts?

What are the withdrawal fees and how do they work?

How do I make a withdrawal using a credit/debit card?

Can I cancel a withdrawal?

Can I withdraw funds to a third party account?

How do I add / remove a bank account in my Axi profile?

I made a deposit, it has been deducted from my bank account, but it hasn’t appeared in my Axi account. Why is that?

How do I upload a bank statement to get my money back?

How do I make a deposit / withdrawal via bank account?

How do I remove a payment method?

How do I update a payment method?

How do I add a new payment method?

What happens if I want to withdraw funds, but my debit or credit card is expired, lost, or stolen?

Deposits and Withdrawals: MetaTrader 4

Funding your Trading Account

Withdrawing from your Trading Account

Bank Account

Payment Methods