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Why is my deposit request not being processed?
Updated 4 months ago

Encountering issues from rejected deposits to failed withdrawals without understanding the cause can be frustrating. In this article, we'll detail the common reasons payments fail and provide specific steps to resolve them.

Below are the most common errors you may encounter:

  • Transaction Cancelled/Abandoned/Timeout:

If your transaction was canceled, abandoned, or timed out, it means you didn't finish the transaction within the designated time limit or you abandoned it altogether.

To retry the transaction, please ensure you complete the checkout process within the specified time. Also, make sure you have a stable internet connection to avoid interruptions during the checkout.

  • Card Authentication and 3DS Issues

This indicates that you might not have entered your details correctly.

To retry the transaction, please ensure that you have correctly entered your card details and OTP code when attempting the transaction. This should help resolve the issue.

  • Expired Card

This error occurs when you attempt a transaction using an expired credit card. Please ensure that you have entered the card number correctly. If your credit card is expired, you will not be able to use it.

 

  • Insufficient Funds

This means the issuing bank has declined the transaction due to insufficient funds in your account. Please do not retry the transaction. This issue is not related to any error or failure on our part. We recommend ensuring that your account has enough funds available before attempting the transaction again.

  •  Invalid Card Number

If you receive this response code, it means that the card used for the transaction is invalid. The card details were included and formatted correctly, but the bank has determined that the card number itself is invalid. This could be due to the card number being entered incorrectly. Please verify the card number and try the transaction again.

  • "Your request has been declined because the request type is not permitted on the card."

 
The issuing bank has indicated that the specific card type used may not support this transaction, possibly because it is a bank debit card. We kindly ask you to use a different card or contact your issuing bank for further assistance.
 
If your deposit is unsuccessful for any other reason, please reach out to our customer support team to verify the reason for the rejection.
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