Screenshots are often extremely helpful when you need to contact our Client Services team with an issue.

If you do not know how to take a screenshot, please contact us, and we can help guide you through taking and uploading screenshots.

COMPUTER

Windows

The commands used to make a screenshot via Windows computers vary depending on the version of Windows that you have. Below are some common methods:

• Press Ctrl + PrtScn - The entire screen will gray out. Select “Mode,” or in earlier versions of Windows, select the arrow next to the ‘New’ button. Select the kind of shot you want, then select the desired area to be captured.
• Alt + PrtSc buttons
• Fn + PrtSc
• Shift+Windows Key+S - Activate the screen capture tool

Please note: Different versions use different commands. Also, you may need to enable the PrtSc function before being able to use it. To do this, go to ‘Settings,’ then ‘Accessibility,’ then “Keyboard.’

MacBook

The command used to make a screenshot via Mac computers is Command + Shift + 5, or by navigating to Launchpad > Other > Screenshot. The screenshot usually gets saved to the Mac Desktop.