Below is a list of common errors in the Axi Copy Trading platform and how to troubleshoot.

Copier is unable to find a signal on the Axi Copy Trading “Discover” page.

Please note: the app name and signal name are not the same.

You can create a name for your signal by clicking “Account” > “Edit profile” > “Signal name” and entering a name. This is the name users can search for on the “Discover” page. An app name will be abbreviated.

The account is not linked.

When the account is not linked, you will be unable to copy a Signal Provider or copy a trade.

To relink your account, go to the “Account” tab, and click on “Link an account.”

Alternatively, you may wish to re-install the app.

If the issue persists, please send us your trading account number and the registered email address and we will liaise with the developers to check on the issue.

Account does not exist

You will need to register an account in the Axi Copy Trading application. Once you open the application, please click "First time here?" And follow the prompts.

Not activated. This account is not activated for copy trading. Please contact your broker.

The Axi Copy Trading platform is currently only available for clients based in certain locations. If you are unsure whether Copy trading is available in your region, please contact our Client Services team.

Cannot log in as the account is already linked to another profile.

If you have multiple accounts, check which account was linked most recently and match it to the correct email address used for your Axi account. If this doesn’t work, please contact our Client Services team with your email address and account number.

If you only have one account and you are still seeing this message, please contact our Client Services team with your email address and account number. We will then contact the developers for further investigation.

Unable to connect

This is an internet error message. Please try switching from Wi-Fi to mobile data, or vice versa, and try again. If the error message persists, please contact our Client Services team with a screenshot of the error message and provide the following details:

-Email address Axi Copy Trading app 
-MT4/MT5 account login
Thereafter, we will forward it to our Pelican Team to investigate the issue. 

Incorrect Statistics or No Statistics shown

Please contact our Client Services team and provide them with your account number and Axi Copy Trading email address. We will contact the developers for further investigation.

Please note: it may take up to 2 working days (or up to 5 days in some cases) to resolve your issue.