Return to Source (RTS) means you must withdraw your funds back to the same payment method you used to make your original deposit, up to the amount you deposited. Only after that can you withdraw any profits using any available method.

What you need to know:

1. RTS applies to all withdrawal methods except Global Bank Transfer and Local Payment Agent. If you originally deposited via Global Bank Transfer, you may withdraw using any available method without needing to return funds to the original source first. Local Payment Agent withdrawals are also exempt from RTS — however, this method is only available in specific countries. If Local Payment Agent does not appear in your portal or app, it is not available in your country.

2. Think of your account balance in two parts. Part one is your original deposit — this must go back to the exact same payment method you used to fund your account. Part two is any profits above that deposit amount — these can be withdrawn using any available payment method once part one has been fully returned to source. Example: you deposited $1,000 via credit card and your balance is now $1,500. You must first withdraw $1,000 back to that same credit card. After that, the remaining $500 in profits can be withdrawn via any method available to you.

3. The RTS rule is mandatory and cannot be changed or skipped. You cannot withdraw profits first and return the deposit later — the original deposit must be returned to the source before any other withdrawal method becomes available in your portal.

4. When you make a withdrawal, the nominated amount is immediately deducted from your available equity — even while the request is being processed. This means those funds are no longer available to cover open positions or meet margin requirements. Always review your margin before withdrawing. For margin call and stop-out levels, refer to your Product Schedule or contact Client Services. Managing margin and risk is the sole responsibility of the client — Axi cannot accept responsibility if a withdrawal results in trades being stopped out due to insufficient margin.

5. For cards, if you have made multiple deposits using different cards, each card has its own RTS balance. Withdrawals are returned to each card individually up to its original deposit amount. Example: you deposited $100 using Card A and $600 using Card B. Your total balance is $700. When you request a withdrawal, $100 will be processed back to Card A and $600 will be processed back to Card B as two separate payouts — not one combined payment.

6. If your credit or debit card is lost, expired, or cancelled, your withdrawal can still be processed as long as the bank account linked to that card remains active. The funds will be returned to the original deposit source. If your bank has fully closed the account, you will need to provide a letter from your bank confirming the account has been closed. If you need to change your payment method for any reason, contact Client Services.

7. Credit card refunds take 5–7 business days after processing — in some countries, this may take up to 10 business days depending on your bank. If your bank cannot locate the refunded amount after 7 business days, contact Client Services to request an ARN (Acquirer Reference Number) code. To request an ARN: contact Client Services with your Withdrawal ID, the date of the withdrawal, and the amount. ARN codes are typically available 3–5 business days after the payment is processed. When you provide the ARN to your bank, you must tell them it is for a refund—not a bank transfer. Banks may not be able to trace the funds if they process the ARN as an international bank transfer.

8. For cryptocurrency, RTS is calculated on the coin amount — not the USD equivalent at the time of deposit. Example: you deposited 0.05 BTC, which was worth $200 at the time. You must withdraw 0.05 BTC — not $200. When you enter your withdrawal amount in your trading account currency, the system will automatically show the equivalent crypto amount you will receive, displayed as "Credited in BTC" (or the relevant coin).

9. The maximum withdrawal amount for cryptocurrency is USD 300,000 per transaction. Any profits above the original crypto deposit must be withdrawn via any available method.

Important Note: If you are unsure whether your withdrawal method is subject to RTS, or you cannot see the expected withdrawal option in your portal or app, contact Client Services before submitting your request. The available withdrawal options displayed in your portal already reflect which RTS requirements apply to your account.